WE SHIP WORLDWIDE. FREE SHIPPING ON ALL U.S. ORDERS OVER $49.
WE SHIP WORLDWIDE. FREE SHIPPING ON ALL U.S. ORDERS OVER $49.

Faqs

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.  Please allow 4-7 days production time for your order to ship out.  You will receive updates via email with the status of your order, when it ships, and then the tracking number, so you can check on the status anytime.

Tracking numbers will be updated soon after your order has been SHIPPED. If you don't receive a tracking number after 4 business days, please email us at prostarventures@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee.  If the product is defective or damaged, we give you 15-30 days, depending on your item, to send it back to us for a full refund.  Return shipments are handled at your own expense.  Once we have received the product, we will refund the full amount of your original purchase.  Please Include all name and order number information on the returned parcels.
Please note: If your package is on the way, you must wait for the return item to be received by us before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty!  However, you must cancel your order before it ships.  If the item is already sent please use our easy return system to obtain a full refund.

I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order conformation email and confirm.  Once you double check if the address given is wrong, kindly notify us via email at prostarventures@gmail.com.  If the given address is incorrect, we can change the address to the correct one within 24 hours.  No refunds will be given after 24 hours of incorrect address submission.

How long does shipping take?
We ship worldwide from different fulfillment centers.  Therefore, shipping times vary based on your location. 

I have a question that wasn't answered, can you please help?
Absolutely!  We are here to help you with your questions.  Please send us an email to prostarventures@gmail.com, and we will be happy to assist you in any way we can.  We do receive a large number of emails.  If you wish to get a prompt response please attach your order number and address the problem clearly.  Thank you.